Clear rules, from start to finish of your booking.

Booking confirmation

Deposit — 50%

To confirm your booking, a payment of 50% of the total package value is required. After the request, our team sends the link or details for payment. Accepted methods:

• PIX
• Bank transfer
• Debit card
• Credit card
• Western Union

The booking is considered confirmed only after the payment receipt is sent and validated by our team.

Balance payment — 50%

The remaining 50% of the package must be paid up to 15 days before the travel date. Failure to meet this deadline may result in changes, cancellations or the loss of previously confirmed services.

Cancellation policy

Cancellation means the total or partial withdrawal from the trip or contracted services, as well as no-show on the date and time set for the start of the trip — regardless of the reason, including illness or personal impediments. Requests must be communicated formally through the official service channels.

Penalties are applied progressively, according to how far in advance the request is made:

Notice before the trip	Penalty
Up to 50 days before the trip	10% retention
Between 39 and 21 days before	20% penalty
Between 20 and 11 days before	50% penalty
Between 10 and 7 days before	80% penalty
Less than 7 days before	100% penalty

Within the up-to-50-days range there is no contractual penalty — the 10% retention covers administrative fees, the bank commission on the payment and operating costs already incurred. Under 7 days' notice, there is no right to a refund.

Date changes

If the traveler changes the trip date, a fee is charged that may vary from 10% to 50% of the total package value, subject to availability and to suppliers' policies. This variation depends on how far in advance we are notified: the closer to the travel date, the higher the fee.

Refunds

Authorized refunds are processed within up to 60 (sixty) calendar days, counted from the official date of the cancellation request. The amount is calculated according to the conditions and penalties above.

Important notes

• Services already issued or confirmed — flight tickets, Machu Picchu entries, train tickets, hotels and special services — follow each supplier's own policies and may incur additional penalties or be non-refundable.
• In high season, holidays and special dates, certain bookings may be 100% non-refundable after confirmation.
• We strongly recommend purchasing travel insurance to cover unforeseen events.

Force majeure and external disruptions

Machu Picchu Today is not responsible for unforeseen external problems or cases of force majeure — including, among others, natural disasters (such as landslides), government strikes or significant delays in train and transport schedules. In such cases, we are committed to offering the best possible contingency plan.

This summary is for information purposes. The complete and definitive conditions are set out in the service agreement sent at the time of booking.